The Complete Leader

      Handbook of Essentials for Human Service Vision

Serving troubled children and their families

The human services organization and it's mission

Integration of all services in the vision

Teamwork that enables all to use full gifts

Evaluation that measures client benefits

Spiritual dimension for clients and services

About The Handbook

The Handbook is comprised of a collection of 25 lessons from 50 years of leadership practices.  It draws from children's mental health centres, family services, youth clubs and churches.  It encompasses delegation, teamwork, goal planning and evaluation, as well as strategic planning.        The Complete Leader is a comprehensive study of Family, Workplace and Relationship Wellness.

How To Order

 To order "The Complete Leader" contact your local bookstore or go to www.castlequaybooks.com

What makes The Handbook Unique

• Each practice was developed, documented and tested in a children's mental health center

• Proving ground demonstrated exceptional research results - Project New Hope, Atlanta

• Based on 30 years of inter-professional teamwork

• Practices are integrated in a holistic blueprint and model of organization

• Applicable to the full range of human services health, welfare, education, church, recreation

Troubled Families and Children

Help for troubled families and children is now in the hands of community agencies.  Sadly for the families, these services, though talented, are isolated from each other.  Services for families must bridge these gaps to cover the range of each family's needs.  Leadership that is complete can serve families in coordinated ways.

About The Author - Robert Shaw, B.A.Sc. B.D. M.S.W.

• Co-Founder Dellcrest Children's Mental Heath Center, York University leader training project, New Hope research project, Atlanta, local family wellness programs

• Published training manuals and books on leadership in areas of:  supervision, teamwork, planning and evaluation, information systems, management and board roles

• Honors include:  Distinguished Contributor Award of Ontario Children's Mental Health Association and Fellowship from York University Administrative Studies.

Who Are We?

• The Markham Institute is a charity with 25 years' services to other charities. Clients include Boys' Clubs, Children's Mental Health Centers, The Salvation Army

• Active projects:  Leadership Handbook, Books on Family Wellness

• Over 200 leaders trained using workshops and manuals.

To see more of what we do and who we are - click here

Expertise Sources

• 30 Years of service designs from The Dellcrest Children's Center

• Models of supervision, teamwork, goal evaluation, data systems, holistic leadership

• Project New Hope in Atlanta became the proving ground of the new service models

• Outstanding results with multi-problem families showed from the project research

• Community case management, full documentation and spiritual dimension were features

• The Project was operated by The Markham Institute and sponsored by the Salvation Army

Family Wellness

• It is apparent that community services and resources can't match the needs

• Family wellness models are slow to develop due to family and professional resistances

• A new model of family wellness was developed, tested and published

• The model identifies six essentials of family wellnes that need to be in balance

• Two books, a powerpoint presentation and a community application were developed

To see more information on Family Wellness development, please see www.familywellnesscybermall.org